Lost | Undelivered items

Post Service

 

• We ship all our items using a tracked and signed for service which is very secure and reliable.

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Non Delivered Items

 

In the rare event your parcel is not received but the tracking details confirm that the parcel has been delivered and signed for at the address on the order and you state you have not received the item. We have no option but to open a claim with the courier, this will take 45 days for the courier to settle the claim one way or the other. They will not allow us to chase the claim until this period has passed.

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If your parcel is not received and the tracking details do not confirm that the item has been delivered correctly or at all, we will replace or refund your order within 14 business days of being notified once the initial delivery times as laid out by the courier has passed.

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We regret we cannot refund / replace orders in the event that the tracking shows that the goods have been signed for at the correct address until the courier accepts our claim to the contrary. We apologise for any inconvenience that this may cause.